Frequently asked questions
Straight answers, no fine print.
If your question is not here, our care team is a phone call or email away and always happy to talk it through.
Yes. Every letter is signed by a mental health professional with an active license in your state, after a real evaluation. That is the legal standard. We do not sell template letters, registrations, or ID cards.
Most people finish the questionnaire in a few minutes and get their signed letter within 24 to 48 hours of the evaluation. We will tell you your state's exact timeline before you commit.
It is for housing. Under the federal Fair Housing Act, a valid ESA letter asks your landlord for a reasonable accommodation so your animal can live with you, usually with no pet rent and no breed or size limits, even in no-pet buildings.
No, and we will not pretend otherwise. Since 2021 airlines do not have to treat ESAs as service animals, and ESAs do not get public access to shops or restaurants. This is about your home.
Rare with a valid letter. If you are denied for a reason tied to the letter itself, we will help you sort it, and our money-back guarantee has your back.
Housing ESA letters are valid for one year from the signing date. A quick renewal keeps your accommodation current after that.
Nope. You do not need an existing diagnosis to start. The licensed clinician decides whether an ESA is appropriate during your evaluation.
Yes. Everything is handled under HIPAA-level privacy standards. We never sell your data, and your landlord only ever sees the letter, never your health details.
Still have a question?
Reach a real person on our care team, or just start your free wellbeing check and ask along the way.